- USE APPLE TV
1. Press and hold the TV/Control Center button and the volume down button at the same time for about five seconds or until the status light on your Apple TV turns off and then back on.
2. Release the buttons. Then wait 5 to 10 seconds for a Connection interrupted notification to appear on your TV.
3. Wait for your remote to restart. When the Connected notification appears, you can use your remote.
- INSTALLATION
Log in to your myMT customer area :
From the reception of your myMT customer area, go to the TV universe by clicking on “more info”
To subscribe to an option, simply click on “Subscribe” among the available options.
To cancel an option, simply click on “Unsubscribe” among the active options.
To finalize your order, all you have to do is validate the order summary.
Simply go to your myMT Customer area
From the reception of your myMT customer area, go to the TV universe by clicking on “more info”
Click “edit” in the “login password” section to change your password.
Via this link
Browsers
Mac 10.14 / 10.13
Chrome (from version 70.0)
Safari (from version V - 11.1)
FireFox (from version 63.0)
Windows 10
Chrome (from version 70.0)
FireFox (from version 63.0)
Microsoft Edge (from version 42.17134)
Mobile / Tablet
iPhone / iPad
iOs (from iOs 11)
Android Phone / Tablet
Android (from 7)
Apple TV
Tv Os (12.x - 11.x)
Apple TV 4k (2017, black color, 32 or 64go, model number : A1842)
Apple TV HD (2015, black color, 32 or 64go, model number : A1625)
Windows 10
Chrome (from version 70.0)
FireFox (from version 63.0)
Microsoft Edge (from version 42.17134)
Google Chromecast
Chromcast (version 1 - 2 - 3)
Yes, you can buy an Apple TV off the shelf or rent an Apple TV from one of our stores.
An Apple account is not required to access the MonacoTelecomTV application (if it is an Apple TV provided by Monaco Telecom).
On the other hand, it is essential to download other applications on your Apple TV 4K.
To create an Apple account, go to this page.
Note: An Apple ID is linked to a country: to avoid complications, it is better to use a French Apple ID to use Monaco Telecom services.
Go to Settings > Network > Wi-Fi.
Choose the name of a compatible Wi-Fi network to join.
- MONACO TELECOM APPLICATION MANUAL
User manual :
• Live TV: Watch the live program of the current channels.
• Swipe from left to right or right to left, you change channels.
• Swipe upwards, a left side menu with the list of channels is displayed
• Swipe down, the program information and options are displayed.
• Channels: Select the desired channel. Channels are sorted by category.
• Replay: Access programs in replay up to 7 days after their first broadcast
•TV program: View past or upcoming TV programming. TV programs can be selected to be watched in replay (depending on publisher rights)
•Recordings: Watch or delete your recordings
• Search: Search for a channel or TV program by entering the name of the program or channel on the virtual keyboard or with Siri (if the feature is activated)
• Settings: Manage your favorites in this menu as well as disconnecting from your account.
1 - Select the "Search" menu.
2 - Enter the desired TV program or channel on the virtual keyboard. If Siri is activated, you can also hold down the “mic” button on your remote while speaking the desired channel or program.
3 - The search result is displayed by channel, by TV program in replay or by upcoming TV program.
4 -Select the desired channel or TV program to start playback.
- FAQs
Etape 1 - Close then restart the MonacoTelecomTV application (resolves the problem in 99% of cases)
• Press the SCREEN button twice in quick succession.
• Each open application is displayed in a small window on the screen.
• In the “App Switcher”, on the Touch surface of the remote control, swipe left or right until you access the MonacoTelecomTV window.
• When you are on the MonacoTelecomTV window, slide your finger upwards; the MonacoTelecomTV window will disappear at the top of the screen and close.
• Return to the Apple TV main menu and restart the MonacoTelecomTV application.
• If this does not work, go to step 2.
Etape 2 - Restart Apple TV
• Go to “Settings” > “System” > “Restart” OR
• Press the Home and Menu buttons simultaneously for 5 seconds.
• After restarting the Apple TV, start the MonacoTelecomTV application. If it still doesn't work, go to step 3.
Etape 3 - Reset / Reinitialization
• Go to “Settings” > “System” > “Reset”.
• Select a reset option: “Reset”: is the quickest way to restore your Apple TV to factory settings. This option does not require an Internet connection.
“Reset and Update”: Returns your Apple TV to factory settings and installs software updates. This option requires an Internet connection.
• Keep your Apple TV plugged in until the reset process is complete.
• Restart the MonacoTelecomTV application. If it is still not possible to restart the application, the problem probably does not only affect MonacoTelecomTV, but all your applications.
Etape 4 - Hard reset : unplug the power cable
• Unplug and reconnect the Apple TV power cable.
• Repeat this procedure 5 times in a 10 second interval.
• Restart the MonacoTelecomTV application.
You can reset the Apple TV 4K from the settings menu.
Settings > System > Reset
Four steps :
• Turn on Apple TV.
• On the home screen, double-click the TV button in the Apple TV Remote app.
• Swipe right on the trackpad to find the app you want to close.
• Swipe up on the trackpad to force the app to close
Yes, you can do this by creating a favorites list with the channels:
In the "Settings" menu, in the list of channels, choose between "All channels" or "Favorites". Channels from the favorites list will be visible in the TV guide.
Yes it's possible !
All your live TV channels as well as your recordings are accessible from your tablet or smartphone via the MTTV app.
Boutique Fontvieille
9 Rue du Gabian - 98000 Monaco
Monday to friday 9am-6pm
Saturday 9am-5.30pm
Boutique Monte-Carlo
27 Bd des Moulins - 98000 Monaco
Monday to friday 10am-1pm /2pm-7pm
Customer service
99 66 33 00
service.client@monaco-telecom.mc
7 d/7 8am-10pm
Tech Corner
Authorized Service Provider
9, rue du Gabian - 98000 Monaco
Monday to friday 10am-12am / 2pm-5pm
Boutique Fontvieille
9 Rue du Gabian - 98000 Monaco
Monday to friday 9am-6pm
Saturday 9am-5.30pm
Boutique Monte-Carlo
27 Bd des Moulins - 98000 Monaco
Monday to friday 10am-1pm /2pm-7pm
Customer service
99 66 33 00
service.client@monaco-telecom.mc
7 d/7 8am-10pm
Tech Corner
Authorized Service Provider
9, rue du Gabian - 98000 Monaco
Monday to friday 10am-12am / 2pm-5pm
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