- VoLTE
For iPhones:
• You can enable or disable this service from your iPhone settings.
• Go to Settings > Cellular data > Options > Voice and data > Activate or deactivate VoLTE
Then go to Activate ‘Data abroad’.
For Samsung Android / Samsung :
• You can activate or deactivate this service from your mobile's settings.
• Go to Settings > Connections > Mobile networks > VoLTE SIM calls.
NB: Depending on the model and software version, VoLTE cannot be deactivated.
See the list of VoLTE compatible terminals on the Monaco Telecom network
For other makes and models, even if they are compatible with VoLTE technology, their eligibility is not guaranteed on our network.
You benefit from VoLTE automatically and at no extra cost, as long as you have a compatible mobile phone and offer, and you have 4G coverage.
• VoLTE calls are treated in the same way as a standard call. There are no specific charges for 4G calls.
• VoLTE does not consume the internet volume of your package.
- GETTING STARTED
You can manually configure your Android Smartphone to send and receive photos via MMS or surf the Mobile Internet using the Monaco Telecom settings.
• Go to the main screen.
• To open the menu, swipe up.
• Choose Settings.
• Scroll down.
• Choose Connections.
• Choose Data Usage.
• If Mobile data is turned off, turn on Mobile data, then choose the Back symbol.
• If Mobile data is enabled, choose the Back symbol.
• Choose Mobile Networks.
• Choose Access Point Names.
• Choose a SIM, in this case SIM 1.
• Choose Add.
• In the Name field, enter Name
• In the APN field, enter Internet
• In the Proxy field, do not enter anything
• In the Port field, do not enter anything
• In the Username field, do not enter anything
• In the Password field, do not enter anything
• Scroll down.
• In the MMSC field, enter: http://mms.monaco-telecom.mc
• In the MMS Proxy field, do not enter anything
• In the MMS Port field, do not enter anything
• In the MCC field, enter 212
• In the MNC field, enter 10
• Under Authentication type, enter nothing
• Choose APN Type.
• If this screen appears, enter default,mms,dun
(note: lowercase), then choose OK.
• If this screen does not appear, check
• Internet and MMS and select OK.
• Under APN Protocol, check IPv6
• Under APN Roaming Protocol, check IPv4
• Choose the Options symbol.
• Choose Save.
• Check Monaco Telecom.
• Return to the main screen.
• To complete the process and activate the settings, you need to restart the device.
For iOS
• Go to the main screen.
• Choose Settings > Wi-Fi > Turn Wi-Fi on. All Wi-Fi networks within range of your Apple iPhone will be listed.
• Choose the network you want to connect to. If the network is not listed, make sure the network is turned on and within range of your Apple iPhone.
• Enter the password for the chosen network, then choose Connect.
• If the password screen does not appear, go to the next step.
• Your Apple iPhone is now connected to the Wi-Fi network.
For Android
• Go to the main screen.
• Choose Settings > Connections > Wi-Fi > Turn on Wi-Fi. All wireless networks within range of your mobile will be listed.
• Choose the network you want to connect to. If the network is not listed, make sure the network is turned on and within range of your Apple iPhone.
• Enter the password for the chosen network, then choose Connect.
• If the password screen does not appear, go to the next step.
• Your phone is now connected to the Wi-Fi network.
Activate the Wi-Fi Calling service on your mobile to make and receive phone calls and text messages.
Prerequisites:
- Wi-Fi compatible from a Monaco Telecom Internet access (LaBox or La Fiber) only.
- Compatible from an Apple iPhone 7 minimum and up-to-date iOS mobile or from a Samsung series S or A5x mobile and up-to-date Android
Activation mode from an iPhone:
• Go to the main screen.
• Choose Settings > Phone > Wi-Fi Calling.
• Enable Wi-Fi Calling.
• The Wi-Fi Calling service is activated.
• Return to the main screen.
Activation mode from Android:
• Go to the main screen.
• Choose Settings > Connections > Wi-Fi Calling > Enable an option, and in this case enable SIM 1.
• The Wi-Fi Calling service is activated.
• Return to the main screen.
Access your email
To consult messaging from a Monaco Telecom mobile, dial 888 or +377 9966 8888
To consult the voicemail from another phone, dial +377 9898 0000 then indicate your number in 00336, finally dial your secret messaging code (previously created from your voicemail 888).
Main menu of your voicemail
Key 1: Listen to your messages
#1: Call the caller back
#2: Listen to the message again
#3: Save the message
#4: Delete the message
#5: Listen to the following message
#6: Listen to the caller’s number
#7: Text caller number
Key 2: Edit your ad
#1: Record your welcome announcement
#2: Record your personal welcome announcement
#3: Use the default greeting
Key 3 Customize your personal options
#1: Set your secret code
#2: Configure your SMS notifications
#3: Configure your call notifications
#4: Set your language preferences
#*: Return to previous menu
#0: Help
What is Visual Voicemail?
Visual Voicemail is a new voicemail interface that uses the terminal screen and not just a voice server.
Directly on your screen, view all your messages at a glance!
Thanks to the touch screen, you can with a single gesture:
• Read a message
• Delete Message
• Reply to message(s) by SMS
• Call your correspondent back directly
• Choose the message you want to listen to from your list
In addition, if the caller is listed in your directory, the number will be replaced by the contact's first and last name.
You will also be able to:
• Configure or modify your messaging code (to listen to voice messages from any phone or from abroad). When messaging is activated, the terminal may request activation of this code to function.
• Edit your welcome announcement
• Activate/deactivate your welcome announcement
• Deactivate Visual Voicemail from the Option menu of the Visual Voicemail application (Android and Windows Phone) Otherwise deactivation can be done via 888 (then 3 then 4 then 1)
Your visual voicemail is out of sync: send STATE by SMS to 21101 to reactivate it.
COMPATIBILITY
Apple:
All iPhones are compatible from iOS6 and above.
The function is integrated directly into the “Call” menu of your phone.
Once activated, the “Messaging” icon (which previously allowed you to call 888 directly) brings up the list of voice messages.
Windows Phone:
All models are compatible from version 7.5
On Windows Phone, Visual Voicemail is a function integrated directly into the “Call” menu of the phone.
Once activated, the “Messaging” icon (which previously allowed you to call 888 directly) brings up the list of voice messages.
Blackberry:
Visual Voicemail will soon be available on Blackberry 10.
Android:
Android before version 4.2 (up to 4.1.x):
Visual Voicemail works via the application of our partner Orange, available on the Play Store for compatible terminals from an Internet connection, excluding WiFi.
An additional icon is installed (we advise you to put it on the home screen).
If the terminal is incompatible, the application cannot be found on the Play Store.
Download here
Android 4.2 and above:
Virtual Voicemail is a function integrated into your phone and messages are directly integrated into the phone's call log (possibility of filtering only voice messages).
To install it, you must download the application from our partner Orange available on the Play Store for compatible terminals from a non-Wifi Internet connection. A Visual Voicemail settings icon appears.
If the terminal is incompatible, the app cannot be found on the Play Store.
Dowload here
Here is the non-exhaustive list of non-compatible terminals:
HTC :
1. HTC One– m7
2. Chacha– chacha
3. HTC One mini-m4
LGE :
1. Eve– EVE
2. Swift – swift
Motorola :
Atrix– olympus
Samsung :
1. Galaxy Tab– GT-P1000T
2. Galaxy Tab– SCH-I800
3. Galaxy Tab– GT-P1000N
4. Galaxy Tab– SHW-M180S
5. Galaxy Tab– SGH-T849
6. Galaxy Tab– GT-P1000R
7. Galaxy Spica– spica
8. Galaxy Tab– GT-P1000M
9. Galaxy Tab 7.0– SPH-P100
10. Galaxy Apollo– GT-I5801
11. Galaxy Tab– SHW-M180L
12. Galaxy Tab– GT-P1000L
13. Galaxy Tab– GT-P1000
14. Galaxy Tab– SC-01C
15. Galaxy Spica– GT-I5700
Sony Ericsson
1. Xperia Z – SO-02E
2. Xperia Z– C6603
3. Xperia X8– E15i
4. Xperia Z– C6606
5. Xperia Z1
6. Xperia Z Ultra
• Go to the main screen.
• Choose Settings.
• Scroll down.
• Choose Mail.
• Choose Add account…
• Choose Other.
• Choose Add Mail Account.
• In the Name field, enter your name.
• In the Address field, enter the email address.
• In the Password field, enter the password for your email account.
• In the Description field, enter a name for your account.
• Choose Next.
• Choose POP.
• In the Name field, enter your name.
• In the Address field, enter the email address.
• In the Description field, enter a name for your account.
• Under RECEIVING SERVER:
• In the Host Name field, enter the address mail.monaco.mc
• In the Username field, enter the username of your email account
• In the Password field, enter the password for your email account.
• Under SENDING SERVER:
• In the Host Name field, enter the address smtp.monaco.mc
• In the Username field, enter the SMTP username of your email provider.
• In the Password field, enter your email provider's SMTP password.
• Choose Save.
• The information will be verified.
• If an error message appears, check the settings, then choose Save.
• Choose Accounts.
• Choose your Email account.
• Under SENDING SERVER, choose SMTP.
• Under PRIMARY SERVER, choose the SMTP server address of your provider smtp.monaco.mc
• Disable Use SSL.
• In the Server Port field, enter your provider's SMTP port number 25
• Choose OK.
• Choose your Email account.
• Choose Advanced.
• Disable Use SSL.
• In the Server Port field, enter the POP3 port number of your Internet service provider
• Choose your Email account.
• Choose OK.
• The Email account is now configured and ready for use.
• Return to the main screen.
• Go to the main screen.
• To open the menu, swipe up.
• Choose Google.
• Choose Gmail.
• If this screen appears, choose OK.
• If this screen does not appear, skip the next step.
• Choose Add Email Address.
• If this screen appears, choose the profile picture.
• Then choose Add another account.
• If this screen does not appear, go to the next step.
• Choose Other.
• In the Enter your email address field, enter the email address.
• Choose CONFIG. MANUAL.
• Choose Personal (POP3).
• In the Password field, enter the password for your email account.
• Choose NEXT.
• In the Username field, enter the username of your email account.
• In the Password field, enter the password for your email account.
• Scroll down.
• In the Server field, enter the POP3 address mail.monaco.mc
• Under Delete emails from server, choose an option.
• Choose NEXT.
• The information will be verified.
• If an error message appears, check the settings, then choose NEXT.
• If Require Login is disabled, enable Require Login.
• If Require Login is enabled, continue to the next step.
• Scroll down.
• In the Username field, enter the SMTP username of your email provider smtp.monaco.mc
• In the Password field, enter your email provider's SMTP password.
• In the SMTP Server field, enter the SMTP server address smtp.monaco.mc
• Choose NEXT.
• The information will be verified.
• If an error message appears, check the settings, then choose NEXT.
• Under Sync Frequency, choose an option.
• Optional: Uncheck one or more options.
• Choose NEXT.
• In the Account Name (optional) field, enter a name for your account.
• In the Your Name field, enter your name.
• Choose NEXT.
• Choose GO TO GMAIL.
• The Email account is now configured and ready for use.
• Return to the main screen.
- TRAVEL ABROAD
Configure your email before your departure and initialize your 4-digit secret code.
In some countries, you will need your 4-digit PIN to query your voicemail.
Please note: activation or modification of this code must be done from Monaco or mainland France.
Save your directory in international format
See the dedicated support page.
To avoid overcharging
Check that the Daily Pass service (mobile Internet use, outside Europe) is active on your line.
Call to a landline or mobile phone in Monaco
Dial in order:
• + (or 00) international country access code
• 377 international code of Monaco 6 XX XX XX XX the number of your correspondent without the “0” at the beginning
Example :
• to call: 99 66 33 00, dial: + 377 99 66 33 00
• to call: 06 07 30 25 36, dial: + 377 6 07 30 25 36
Calling a landline or mobile phone in France
Dial in order:
+ (or 00) international country access code
33 international code of France 6 XX XX XX XX the number of your correspondent without the “0” at the beginning
Example :
• to call: 04 35 30 54 32, dial: + 33 4 35 30 54 32
• to call: 06 07 30 25 36, dial: + 33 6 07 30 25 36
Calling a landline or mobile phone abroad
Dial in order:
• + (or 00) international country access code
• XX international country code 6 XX XX XX XX the number of your correspondent without the “0” at the beginning
Example :
• to call: 07951 240 075 (UK), dial +44 7951 240 075
• to call: 0797 123 456 (UK), dial +44 797 123 456 P
• to call in the visited country, you can use the country's national numbering or follow the previous procedure (the rate is the same in both cases).
In most countries, you can access your answering machine by dialing +377 9898 0000. Consulting the answering machine is billed as a call from abroad to France.
Before leaving:
It is advisable to personalize the access code to your answering machine, as this is impossible from abroad. To personalize it, simply dial 888 (free call from Monaco and mainland France), then key 3 and let yourself be guided.
Can I use visual voicemail abroad?
With your iPhone or Android phone, you can access visual voicemail abroad. A possible additional cost may be applied depending on the country and your mobile plan.
Daily Pass
With the Daily Pass you control your mobile internet usage on the go.
When traveling to an area that is not included in your package, the Daily Pass will be activated every day for a period of 24 hours from 12:00 a.m. to 11:59 p.m. (Monaco time zone) upon first Internet use. If you decide not to consume, the Daily Pass will not activate.
To subscribe: You normally do not have to do anything, Daily Passes are automatically activated by default on the new Monaco telecom packages, called Live or Business. If you are not on this package range, contact us to change your offer.
Do I receive text messages about my consumption from abroad?
When you travel, we alert you with:
1st SMS when you reach 80% usage of your mobile Internet envelope,
2nd SMS when you have used your entire mobile Internet envelope.
If you are on the new Monaco Telecom range, you cannot generate extra mobile internet packages unless you activate Daily Passes.
Pass 30 days
While traveling, don't change your habits with our 30-Day Pass!
While traveling, don't change your habits with our 30-Day Pass!
The ideal solution to surf freely during your stays abroad and avoid any unpleasant surprises.
- 30 days from date to date: The pass is available for 30 consecutive days from its activation date.
- Immediate or scheduled purchase: You can schedule your pass up to 30 days before your trip. Tip: Be mindful of time zone differences! Consider activating your pass one day before your desired start date.
- Cumulative according to your needs: If you need more mobile internet, you can activate multiple passes within the same period, and the data volumes will add up.
- Available by geographical zones: (North America, Traveller, and Rest of the World). You can travel from one country to another within the same zone using the same pass.
- Manage your pass: Purchase your 30-Day Pass and track your mobile internet usage directly through MyMT.
Note: The 30-Day Pass cannot be modified (date/zone), canceled, or refunded
- TRAVEL TO USA
In preparation for your travels to the USA, and to allow you to continue to make calls, send SMS or browse the Internet from the United States, check your equipment before leaving.
You have to :
– be equipped with a VoLTE compatible smartphone (see How do I know if my mobile is VoLTE compatible in the United States?)
– activate the VoLTE function on your smartphone (see How to activate and deactivate VoLTE voice?)
Since January 1, 2023, American operators have stopped their 2G and 3G mobile networks throughout the United States (United States / Alaska / Hawaii). This decision affects all foreign visitors traveling to the United States regardless of their operator.
Only 4G networks remain open, including for calls. You will therefore need to switch to VoLTE mobile networks to continue to stay connected and make calls. To do this, your offer, your equipment and your SIM card must be VoLTE compatible.
Yes, the switch to voice over VoLTE concerns all American states and territories.
iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone Xs, iPhone Xs Max, iPhone Xr, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2020), iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 13 Mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max.
Galaxy S20, S20 5G, S20+, S20+ 5G, S20 Ultra 5G, S20 FE 4G, S20 FE LTE, S20 FE 5G, Galaxy S22, S22+, S22 Ultra, A53, FOLD, S23, S23+, S23 Ultra
OPPO A16s, Reno 6 5G, Reno 6 Pro 5G
* List evolving over time according to manufacturer updates to make their mobiles compatible.
For iPhones:
At any time, you can activate or deactivate this service from your iPhone settings.
– Go to Settings > Cellular data > Options > Voice & data > Turn VoLTE on or off
– Also: Activate or deactivate “Data abroad”.
For Android:
– VoLTE cannot be deactivated on Android mobiles.
– If your mobile is VoLTE compatible, you can call all types of numbers. It is not necessary for your interlocutor to have a 4G Voice/VoLTE compatible mobile phone.
For Samsung Android mobiles:
– VoLTE is activated by default on Android mobiles
– On Samsung series mobiles, you can deactivate it by going to the menu: Settings > Connections > Mobile networks > VoLTE SIM calls.
Since January 1, 2023, no 2G/3G service is no longer available in the USA and you must have a VoLTE compatible plan and smartphone.
If your mobile is incompatible with VoLTE, you may be unable to use emergency call services in the United States.
– You benefit from VoLTE abroad automatically and at no additional cost, as long as you have a mobile and a compatible offer, and you have 4G coverage.
– VoLTE calls abroad are treated the same as a call made on a foreign network. There is no specific pricing for 4G calls abroad.
– VoLTE abroad does not consume the internet volume of your plan.
- SIM
IMPORTANT: Before scanning the QR Code, check that you are connected to the Internet (4G or wifi). Without an internet connection, the installation of your eSIM cannot be finalized
1 - Scan the QR Code provided with your camera.
NB: Do not go to the settings to add a cellular plan.
Click on the “cellular plan” link that appears on the screen
2 - Follow the steps:
Click “Continue”
Click on “Add a cellular plan”
Click on “Continue” or Click on the Monaco Telecom label which allows you to rename the eSIM card
Choose the name of the new label or personalize it Then click “OK” at the top left
For calls, you must choose the default number that will appear when you call
For iMessage and Facetime, you must choose the default number that will appear when you send a message or use Facetime
For cellular data (mobile Internet), you must choose on which number the data will be used
1 - Go to :
Settings > Cellular data > Cellular data
2 - Choose the desired cellular plan
1 - Go to : Settings > Cellular data > Default line
2 - Choose the line
If you want to change the sender number occasionally:
1 - Go to the Contact sheet
2 - At the top, below the photo, click on the line which is set by default
3 - Choose the line
IMPORTANT: Before scanning the QR Code, check that you are connected to the Internet (4G or wifi). Without an internet connection, the installation of your eSIM cannot be finalized
1 - Scan the QR Code with your camera and click on “Show Option”
NB: Do not go to the settings to add a mobile plan.
2 - Click “Add a plan to the phone” or on the watch (if compatible – see the list of compatible equipment
3 - The eSIM is directly integrated into the configuration. If necessary, configure your SIM preference
1 - Go to
Settings > Connections > SIM card manager
2 - In the “Preferred SIM card” section
choose the preferred SIM/eSIM for
- make Calls “Calls”
- send messages “Messages”
- use mobile data “Mobile data”
SMARTPHONES
Apple
iPHONE Xs
iPHONE Xr
iPHONE Xs max
iPHONE 11
iPHONE 11pro
iPHONE 11 pro max
iPHONE SE2
iPHONE 12 mini
iPHONE 12
iPHONE 12 pro
iPHONE 12 pro max
iPHONE 13 mini
iPHONE 13
iPHONE 13 pro
iPHONE 13 pro max
Samsung
Galaxy S20
Galaxy S20+
Galaxy S20Ultra
Galaxy S21 5G
Galaxy S21+ 5G
Galaxy S21 Ultra 5G
Galaxy Note 20
Galaxy Note20 5G
Galaxy Ultra
Galaxy Ultra 5G
Galaxy Z Flip
Galaxy Z Flip3 5G
Galaxy Z Fold
Galaxy Z Fold 2
Galaxy Fold 3
Pixel Phone 2
Pixel Phone XL 2
Pixel Phone 3
Pixel Phone XL 3
Pixel Phone XL 3aXL
Pixel Phone 4
Pixel Phone XL 4
Pixel Phone 5
Pixel Phone 5a
Huawei
P40
P40 4G
P10 Pro
Mate 40 Pro
Autres
SONY Xperia 10 III lite
Motorola Razr V4 fold
Motorola Razr 5G
Meizu Zero
Meizu 17
Oppo Oppo find X3
Oppo Oppo find X3 Pro
Rakuten Rakuten Mini
Rakuten Rakuten Big
PC/TABLETTES
ASUS NovaGo
Acer Swift7
Huawei Compact water Play 10.1
Microsoft Surface Pro LTE
Microsoft Surface Pro 7
Microsoft Surface G0 2
Microsoft Surface Duo
Microsoft Surface Duo 2
Lenovo Miix 630
Planet
Computer Gemini PDA
MONTRES CONNECTEES
Huawei Watch 2 4G
Huawei Watch 2 Pro
Huawei Watch 3
Huawei Watch 3 Pro
KT Olleh tok
Huami Amazfit 2
Huami Amazfit NEXO
Mobvoi Ticwatch S
Meizu Meizu watch
Oppo Watch
Oppo Watch 2
Samsung Gear S2
Samsung Gear S2 Classic
Samsung Gear S3 Classic
Samsung Gear S3 Frontier
Samsung Galaxy Watch
Samsung Galaxy Watch 2
Samsung Galaxy Watch 3
Samsung Galaxy Watch 4
Montblanc Summit 2+
Xiaomi Mi Kids Watch 4
Xiaomi Mi Kids Watch Pro
Contact your Customer Service as quickly as possible on 99 66 33 00 to suspend your line and activate a new eSIM.
This will cost you €10
You can reinstall your eSIM:
- Either by scanning the QR Code that you received by email when subscribing to the eSIM
- Either by contacting your Customer Service at 99 66 33 00 who will send it to you by e-mail
For most smartphones, 2 mobile plans can be active simultaneously: A physical SIM and an eSIM.
Exception: only the iPhone 13 allows you to have 2 active eSIMs
- TROUBLESHOOTING
Have you lost your mobile? We advise you to suspend your mobile line as quickly as possible.
Nothing could be simpler, go to your myMT customer area.
• Select the “More info” section
• In the “Manage my line” section, click on “lost/stolen mobile”
• Uncheck the “Active” box by clicking on it and enter the suspension parameters (type of suspension and possible reactivation date).•
• I finalize my choice by clicking on “Validate”
Have you accidentally entered three wrong PIN codes? You need your PUK code to unlock your mobile.
To find this information, go to your myMT customer area.
• Select the “More info” section
• In the “Manage my line” section, click on “SIM card blocked (PUK code)”
After a SIM card migration, it is possible that Visual Voicemail is created but no longer receives messages.
How to do ?
• Perform a RESET NETWORK SETTING (Settings/General/Reset/Reset network settings menu).
Visual Voicemail will load with old messages (those kept before changing the SIM card).
• Then delete all messages present on the VVM and empty the deleted messages.
• Your Visual Voicemail will then be functional.
A new SIM card to activate? Nothing could be simpler, go to your myMT customer area.
Click on “Change SIM card”
Enter your SIM card number in the field provided for this purpose.
Click on “Validate” to finalize your request.
The activation of your SIM card will be effective within a maximum of 4 hours.
You have just changed your new Monaco Telecom SIM card and received the SMS confirming that the migration went well.
But your iPhone no longer connects to the Internet via 4G or 5G.
To resolve this problem follow the steps below which should easily help you:
iOS REMINDER: Your new SIM card is only compatible with iPhone 5s or higher & iOS 12 or higher
1. Check that the iOS version of your iPhone is greater than or equal to iOS 12 (Settings/General/Information/Software version menu) If this is not the case, update the iPhone before inserting the SIM .
2.Insert the SIM and wait for the iPhone to register on the network. If after 3 minutes the iPhone has not registered.
- Perform a RESET NETWORK SETTING (Settings/General/Reset/Reset network settings menu)
- If the problem persists, test the SIM in an Android mobile to validate it. If the SIM is working correctly then contact Monaco Telecom Customer Service.
3.Verification that the Monaco Telecom bundle has been downloaded correctly.
- If the 4G network is present in the area, check that the 4G icon is displayed, if yes go to point 5. If the LTE icon is displayed, then the Monaco Telecom bundle has not been taken into account.
- Perform a RESET NETWORK SETTING (Settings/General/Reset/Reset network settings menu)
- If the LTE icon remains present, note the version of the Monaco Telecom bundle (Settings/General/Information/Operator menu) and contact Monaco Telecom Customer Service.
4.If there is no 4G coverage, check the value of Operator in (Settings/General/Information menu). If it is Monaco Telecom xx.y then the bundle is correctly loaded, otherwise
- Perform a RESET NETWORK SETTING (Settings/General/Reset/Reset network settings menu)
- If the bundle version is still not Monaco Telecom xx.y, contact Monaco Telecom Customer Service.
5.Check that the mobile internet is working properly by going to the Settings/Cellular data/Operator services/MonacoTelecom menu. If Safari opens while loading the Monaco Telecom site everything is ok, otherwise contact Monaco Telecom Customer Service.
During each call to Monaco Telecom Customer Service, be sure to provide the information below:
- The iPhone model
- iOS version
- Call number
- SIM card number
- Bundle version
Boutique Fontvieille
9 Rue du Gabian - 98000 Monaco
Monday to friday 9am-6pm
Saturday 9am-5.30pm
Boutique Monte-Carlo
27 Bd des Moulins - 98000 Monaco
Monday to friday 10am-1pm /2pm-7pm
Customer service
99 66 33 00
service.client@monaco-telecom.mc
7 d/7 8am-10pm
Tech Corner
Authorized Service Provider
9, rue du Gabian - 98000 Monaco
Monday to friday 10am-12am / 2pm-5pm
Boutique Fontvieille
9 Rue du Gabian - 98000 Monaco
Monday to friday 9am-6pm
Saturday 9am-5.30pm
Boutique Monte-Carlo
27 Bd des Moulins - 98000 Monaco
Monday to friday 10am-1pm /2pm-7pm
Customer service
99 66 33 00
service.client@monaco-telecom.mc
7 d/7 8am-10pm
Tech Corner
Authorized Service Provider
9, rue du Gabian - 98000 Monaco
Monday to friday 10am-12am / 2pm-5pm
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