How to report a change of address?

Residential customers
• To report a change of address, please send an email to the following address: service.client@monaco-telecom.mc Depending on your situation, please include the following in your message:
• The logo number of your new apartment
• The full address (building, entrance, floor, etc.)

Business customers:
• To report a change of address, please send an email to the following address: contact-entreprises@monaco-telecom.mc Depending on your situation, please include the following in your message:
• A RCI (Company Register Certificate) less than 3 months old showing the new address, or a receipt issued by the Economic Expansion Office
• The full address as shown on the RCI
• The logo number of the new location

Customers residing in Monaco
• Valid Monegasque ID (Identity card, Passport, or Driver’s license) showing the new address (PDF format)
or
• Valid residence card showing the new address (PDF format)
• The logo number of the new apartment and the full address (building, entrance, floor, etc.)

Non-resident customers
• Valid ID documents (Identity card, Passport, Driver’s license) showing the new address (PDF format) and
• A proof of address less than 3 months old

Business customers
• Valid ID documents of the legal representative (Identity card, Passport, Driver’s license)
• An RCI less than 3 months old showing the new address or a receipt issued by the Economic Expansion Office mentioning the new address. The full address must match the one on the RCI
• If applicable, a power of attorney signed by the legal representative authorizing a third party to subscribe to an offer, along with the ID document of the authorized representative
• The logo number of the new apartment and the full address (building, entrance, floor, etc.)

In accordance with the law, identity documents are not retained after the request has been processed.