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Monaco Care Mobile
Insurance for your mobile and tablet
Because the unexpected can happen at any time, Monaco Telecom can provide your employees with Monaco Care Mobile service. All new company handsets can benefit from this protection, by subscribing to this option up to 6 months after purchase.
A simple and effective solution:
- Easy 24/7 : Submit a claim online by logging into the customer portal. You can track the progress of your claim at any time.
- Fast : It takes just three minutes to submit a claim. Your device will then be repaired within a maximum of five days, and in under 24 hours for simple repairs.
- Practical : You will be loaned a replacement free of charge while your device is being repaired*.
A range of services tailored to each device:
Phone Value
< 400€
€
9
99
/month -
Breakage
-
Oxidation
-
Manufacturer warranty extension
Phone Value
from 401€ to 999€
€
14
99
/month -
Breakage
-
Oxidation
-
Manufacturer warranty extension
Phone Value
from 401€ to 5000€
€
19
99
/month -
Breakage
-
Oxidation
-
Manufacturer warranty extension
-
Theft
-
Fraudulent communications
Everything you want to know about Monaco Care Mobile
Subscription is done directly in-store with your business advisors. Simply visit the Business Space at your Monaco Telecom store:
9 rue du Gabian
Monday to Friday 9am-6pm
1. Report your claim online 24/7 at mobile.monacocare.mc.
2.Drop off your device in-store: If your device is damaged, after receiving the claim acceptance notification, you can visit a Monaco Telecom partner repair center directly or ship the package with the return label provided. If your device is irreparable or stolen, the replacement device will be delivered directly to the address of your choice.
3.Device Repair/Replacement: Your device will be repaired within a maximum of 5 days, and simple repairs are guaranteed within 24 hours.
4.Retrieve the Device: Once your device is repaired, you will be notified by SMS or email (according to your preferred channel) to pick it up at the repair center, or it will be delivered directly to the address of your choice.
Report a claim in 3 minutes
Boutique Fontvieille
9 Rue du Gabian - 98000 Monaco
Monday to friday 9am-6pm
Saturday 9am-5.30pm
Boutique Monte-Carlo
27 Bd des Moulins - 98000 Monaco
Monday to friday 10am-1pm /2pm-7pm
Customer service
99 66 68 86
contact-entreprises@monaco-telecom.mc
Monday to friday 9am-7pm
Saturday 8am-5.30pm
Boutique Fontvieille
9 Rue du Gabian - 98000 Monaco
Monday to friday 9am-6pm
Saturday 9am-5.30pm
Boutique Monte-Carlo
27 Bd des Moulins - 98000 Monaco
Monday to friday 10am-1pm /2pm-7pm
Customer service
99 66 68 86
contact-entreprises@monaco-telecom.mc
Monday to friday 9am-7pm
Saturday 8am-5.30pm