- CONNECT YOUR BOX
Content of the Pack
Your Monaco Telecom Internet Box gives you unlimited Internet and telephony access.
You can choose to install it yourself by following the advice in this article or ask the store for installation by a qualified technician.
Before you start
1- Coaxial connection:
Connect the coaxial cable to your Box on location E as shown in the image above.
Then plug the coaxial cable into a socket provided for this purpose.
2- Electrical connection
Connect the power cable to your Box on location F as shown in the image below.
Plug the power cable into an electrical outlet.
3- Power on:
Press the power button represented by the letter G in the image below.
4- Checking the lights
Once steps 1 to 3 have been completed, check the status of your lights on the front of your Box.
The Online and Power lights should be solid green.
Note: We recommend that you use a lightning socket to protect your Box in the event of a storm.
Ethernet connection (recommended) :
Connecting via Ethernet to your Box is the best solution for your equipment with an Ethernet network card.
The connection is much more stable and offers better speed than using WiFi technology.
1- Connecting to your computer
Connect your Ethernet cable (see image above) from your computer to your Box by connecting the cable to location B as shown in the image below.
We advise you to use a Category 6 network cable in order to support the full bandwidth.
2- Computer startup
3- Control indicator lights
Once steps 1 and 2 have been completed, check the front of your Box for the presence of the Online, Power and Eth lights lit solid green.
To connect your computer, tablet or smartphone via WiFi to your Box, you must:
• Activate WiFi on your UHD Box
• Recover the security key
• WiFi connection under Windows
• WiFi connection under Mac
- CONFIGURATION
In your internet browser, enter the address of the web interface of your UHD box http://192.168.0.1
In the Username field, do not enter anything.
In the Password field, enter admin.
Once connected to the interface, this is the page you will land on:
Your UHD Box allows you to create Nat rules by logging into your Box's administration panel.
In your internet browser, enter the address of the web interface of your UHD box: http://192.168.0.1
In the Username field, do not enter anything.
In the Password field, enter admin
Once connected, click on the “Expert” tab then “NAT”
Then click on the “Create in IPv4” button and fill in the fields shown below.
For example, to open port 80 in TCP to an IP 192.168.0.60, fill in the Local IP Address, Local Start Port and Local End Port fields.
Select Active in the Enabled row, then click Apply.
What is Bridge mode ?
Bridge mode consists of assigning the fixed IP of your contract to a device on your local network. The other stations on the local network get another dynamic IP this time.
What is Passthrough mode?
Passthrough mode involves assigning a new, public, dynamic IP to a single device on your local network. The other stations in the local network continue to benefit from the fixed IP of the contract.
Setting up passthrough mode
1.Network configuration of the device with the public IP address
The network interface of the equipment (router, server, workstation, etc.) which will carry the public IP address must be configured in DHCP mode.
2.Passthrough configuration of the Box
Through the Box interface, go to the “Network” menu in the “Direct Ethernet <-> Internet connection” submenu to enter the MAC address of the equipment which will carry the public IP address .
Setting up Bridge mode
1.Network configuration of the device with the public IP address
The network interface of the equipment (router, server, workstation, etc.) which will carry the public IP address must be configured in DHCP mode.
2.Bridge configuration of the Box
Through the Box interface, go to the “Network” menu in the “Direct Ethernet <-> Internet connection” submenu to enter the MAC address of the equipment which will carry the public IP address .
3.Authentication on the network (call to support)
Please note: Support will only process requests once steps 1 and 2 have been completed. Monaco Telecom Business Customer Service needs to know the MAC address that was entered in the Box in step 2.
- WIFI SETUP
To activate or deactivate wifi, there are two possibilities:
Activation directly from the Box
Simply press the WPS (WiFi Protected Setup) button on the top of your Box to activate WiFi, without any configuration as shown in the image below.
This button also allows you to secure the connection with another device (PC for example) using the WPS protocol.
Press continuously (more than 2 seconds) to enable the association of your Box with other equipment.
Once the link is established, press once to turn WiFi on or off.
Activation from your Box interface
Open your internet browser and enter the following address: 192.168.0.1
On the home page and at the first connection:
Login: do not enter anything
Password: admin
Click on the Wifi tab.
Why secure my WiFi?
When WiFi is activated, your network becomes visible to all people within the coverage area of your Box. Your Box has a default WiFi key which allows you to secure your WiFi network. This key prevents unauthorized users from connecting to your Box. The more complicated the WIFI key, the more secure the network.
How do I choose my key?
For optimal security, Monaco Telecom recommends that you use a WiFi key containing numbers and letters, avoiding the use of existing words. Example: AF452CAB695E.
What to choose between WEP and WPA-PSK?
These are two different encryption protocols ensuring the security of your WiFi network. Monaco Telecom recommends that you switch to WPA-PSK encryption for optimal security
Note: For certain devices (game console, etc.), using the WPA protocol does not allow you to connect via WiFi. Some devices require a WEP key because they are not compatible with the WPA protocol. (Consult the instructions for your device)
To change the name of your network, you must connect to the management interface of your Box.
Open your internet browser and enter the following address: 192.168.0.1
On the home page and at the first connection:
Login: do not enter anything
Password: admin
Click on the Wifi tab then “main network”
On the “SSID network name” line, replace the existing one with the one of your choice then click “Apply”.
To connect your computer to your Box, you must have your WiFi security key as well as the name of your network (SSID).
You can find the WiFI security key in your MyMT Customer Area or in the management interface for Box UHD users.
WiFi connection under Windows:
Click the WiFi icon in the taskbar next to the time.
Choose your network name
Note: If no WiFi network is available, this means that your WiFi card is not activated or that the WiFi of your Box is not activated
Enter your WiFi security key
To connect your computer to your Box, you must have your WiFi security key as well as the name of your network (SSID).
You can find the WiFi security key in your MyMT Customer Area or in the management interface for Box UHD users.
1 - Click on the WiFi icon in the status bar then on “Activate WiFi”
2 - Choose your network name
Enter your WiFi security key and click "Join".
To maximize the performance of your wireless network, we invite you to follow the advice below.
Choose the location of your Box carefully
We recommend that you place your Box in a clear location and preferably up high. Your Box must be close to your computer to obtain better performance.
If your accommodation has several floors, we advise you to place your Box on the floor where it will be used most frequently.
What are the elements that disrupt WiFi?
Walls and partitions:
Materials such as concrete, metal obstacles, stones or even bricks can cause a reduction in performance on your wireless network.
Your equipment:
The main elements that can create disruptions with your WiFi network are:
Microwave in operation.
Presence of other wireless networks.
Presence of TV transmitter.
Therefore, it is strongly recommended not to place your Box next to other electronic equipment that also emits radio waves.
How to limit the impact of other WiFi networks?
If your home is surrounded by several homes, it is possible that the waves coming from your neighbors' WiFi networks may affect the performance of your WiFi network.
There is a solution consisting of changing your WiFi channel which can lead to an improvement in the performance of your wireless network.
To learn more about changing WiFi channels, click here
- TROUBLESHOOTING
Unable to connect to the Box
• Check that you have activated WiFi on your Box.
• Check that your WiFi network card is activated on your computer
If you see other networks, your card is activated, otherwise activate it.
• Use the article for help: How to connect to Wifi (Windows) or (Mac)
• If the connection is impossible, check that the WiFi security key is valid. Connect to your Box with an Ethernet cable.
• If your connection does not work, restart your computer and your Box and try again.
Slow connection
Restart your Box by pressing the button on the back of your Box. If your issue is not resolved, see the following articles:
How do I optimize my WiFi?
How do I change my WiFi channel?
You do not have access to the Internet
If the “Online” light on the Box is off, follow the following advice:
Check your connections, a coaxial cable must be connected to your Box.
• Restart your Box.
• Wait 10 to 15 minutes.
• If you do not see any change in the Online light, contact customer service.
For customers connected via WiFi, click here.
The first actions:
Press the on/off switch.
Wait around 5 minutes, if you still do not have an Internet connection, check the status of the lights on your Box. This check allows you to establish an initial diagnosis of the origin of your problem.
Solid green Online light:
Your Box receives the internet signal well, the problem is between your Box and your computer.
• If you are connected by Ethernet cable (RJ45) to your Box, check that the Ethernet indicator is solid green on the Box. If not, check that the cable is securely connected to your computer, if the Ethernet light remains off, check the status of your network card. On your computer.
• If you are connected to WIFI, check that your WiFi card is activated and that you are connected to your network. If you are not connected to any network, choose your network name and click Connect. If it asks you for a key, enter your WPA key. If you don't have it, you need to connect via Ethernet cable.
Online light flashing or off:
Restart your Box, if the Online light does not change, check the connection of your coaxial cable between your Box and the wall outlet. If it flashes slowly, check that your Box is correctly connected to your socket. If the LED status does not change, contact customer service.
- FAQs
Bridge mode consists of assigning the fixed IP of your contract to a device on your local network. The other stations on the local network get another dynamic IP this time.
Passthrough mode involves assigning a new, public, dynamic IP to a single device on your local network. The other stations in the local network continue to benefit from the fixed IP of the contract.
On the front of your Box, you can find different lights which give you the status of your Box.
The synchronization light which tells you that you are connected to the network is the “online” light which should be solid green.
The management interface of your Box allows you to control the status of your services but also to configure your Box according to your needs such as the SSID name of your wifi network or its password.
Boutique Fontvieille
9 Rue du Gabian - 98000 Monaco
Monday to friday 9am-6pm
Saturday 9am-5.30pm
Boutique Monte-Carlo
27 Bd des Moulins - 98000 Monaco
Monday to friday 10am-1pm /2pm-7pm
Customer service
99 66 33 00
service.client@monaco-telecom.mc
7 d/7 8am-10pm
Tech Corner
Authorized Service Provider
9, rue du Gabian - 98000 Monaco
Monday to friday 10am-12am / 2pm-5pm
Boutique Fontvieille
9 Rue du Gabian - 98000 Monaco
Monday to friday 9am-6pm
Saturday 9am-5.30pm
Boutique Monte-Carlo
27 Bd des Moulins - 98000 Monaco
Monday to friday 10am-1pm /2pm-7pm
Customer service
99 66 33 00
service.client@monaco-telecom.mc
7 d/7 8am-10pm
Tech Corner
Authorized Service Provider
9, rue du Gabian - 98000 Monaco
Monday to friday 10am-12am / 2pm-5pm
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