Network Supervisor

  • On-site
  • CDI - Permanent contract
  • January 19, 2026
  • Job summary
  • Responsible for network monitoring, the Network Supervisor ensures rapid detection, qualification, and communication in the event of an incident, and leads service restoration to guarantee availability for customers. They also monitor the quality of services provided to customers and, when necessary, contribute to driving continuous improvement initiatives.
  • What will your responsibilities be?
  • Ensures network monitoring, actively contributes to service restoration as quickly as possible in the event of an incident, and ensures monitoring of service quality.
  • Supervises the network and service quality using the available tools. Monitors the network status in real time to detect malfunctions. Identifies and qualifies incidents. Assesses their impact on the network and on the services delivered to customers. Establishes priorities for handling the identified issues. Informs MT of the various incidents and their progression.
  • Implements all necessary measures to minimize network downtime.
  • Establishes a diagnosis and recommends a solution.
  • Carries out remote maintenance actions or initiates the necessary maintenance activities and ensures their follow-up.
  • Alerts management in the event of major incidents (crisis management).
  • Validates service restoration.
  • Creates, completes, and closes incident reports.
  • Ensures the delivery of reliable, real-time information to the relevant stakeholders.
  • Where applicable, contributes to driving improvements in the quality of services offered to our customers.
  • Monitors operators during network incidents.
  • Opens incident tickets with operators, monitors, challenges, and follows up with Monaco Telecom’s network operators in order to reduce resolution times and ensure compliance with the SLAs agreed between the supplier and Monaco Telecom.
  • Ensures network incident management.
  • In the event of an incident involving an I/T NS operator, the NOC provides Level 1 support.
  • Coordinates the resolution of incidents impacting operator links: notifies the operator, monitors incident resolution, and mobilizes Level 2 support (operator escalation requests) when necessary.
  • Ensures communication during major incidents and operator-related incidents.
  • Ensures communication during major incidents (IG) and customer incidents (NJJ, LLI, TMC, SOA, etc.).
  • Ensures regular communication during major incidents (IG), customer incidents, and operator incidents handled by the NOC. Particular attention is paid to identifying impacts and communicating them clearly.
  • Contributes to the management of scheduled operations (OCCB).
  • Participates in maintenance management: records maintenance activities declared to the NOC and informs operators of maintenance activities approved by the committee.
  • Provides backup support for PRO customer support outside business hours (HNO).
  • Receives, qualifies, and resolves Enterprise customer complaints outside business hours. Activates intervention/on-call teams to restore service for PRO customers in accordance with service level agreements. Ensures appropriate communication with customers.
  • Controls access to hosting facilities.
  • Receives calls from visitors requesting access to the various hosting rooms, verifies their identity, and grants them access to the data center.
  • Provides Level 1 support for Carrier activities.
  • Receives complaints from Carrier Operators, performs analysis, and takes appropriate actions to restore service. Monitors incident resolution, escalates to the appropriate team when necessary, and keeps the operator informed of the ticket’s progress.
  • Contributes to maintaining high-quality network monitoring and supervision tools.
  • May be required to contribute to the integration of new alarms into Hyperion and Centreon and provide user support to operations teams. Contributes to maintaining Hyperion, Ouranos, Centreon, and RSI in operational condition.
  • Desired profile
  • Skills:
  • Strong knowledge of networks and systems, with in-depth expertise in one or more technologies: mobile and fixed telecommunications, IP, OpenStack and VMware virtual machine operations, and databases.
  • Skills and experience required in network maintenance, network configuration changes, and security.
  • Personal qualities:
  • Strong communication and summarization skills.
  • Open-minded and customer-oriented mindset.
  • Ability to communicate in English (spoken and written).
  • Ability to manage multiple events (task prioritization) and handle stress effectively.
  • Proactive approach to incident and alert follow-up.

Who are we?

Monaco Telecom, a telecommunications operator owned by Xavier Niel and the Principality of Monaco, leads a group that is a market leader in Monaco, Cyprus, and Malta.

But it is also driven by a strong thirst for INNOVATION, developing cutting-edge technologies such as 5G, fiber hosting, and cloud services — we do it all. The group brings together 260 passionate and committed people with one single priority: CUSTOMER SATISFACTION. Whether individual or business customers, we strive to guarantee a personalized service regardless of the industry.

It is also a company with an unwavering COMMITMENT, pursuing a socially responsible and eco-friendly approach on a daily basis, and ready to take on challenges in support of major international events at the heart of Monaco.

Learn more

©Monaco Telecom 2026

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